Privacy Policy

Information we handle and why

When a player visits the website, creates an account, uses casino services or contacts support, the site may handle information that identifies the player or relates to their activity. The information collected depends on how the services are used and the checks that are required. Only information that is reasonably needed for the relevant purpose should be requested.

Account and contact details

This may include a player’s name, date of birth, residential details, contact details, login information, account preferences and communications with support. These details help create and maintain an account, provide requested services, respond to questions, manage account settings and communicate important information about the service.

Verification and security information

To help confirm identity, age and eligibility, the site may request verification documents or other information. This can include information contained in identity documents, proof of address, source-of-funds material or details needed for account security checks. Verification information may be reviewed to help prevent fraud, unauthorised access, money laundering, identity misuse and other prohibited activity.

Payment and transaction records

The site may handle information about deposits, withdrawals, wagers, winnings, account balances, payment methods and related transactions. Payment details may be processed through appropriate payment providers, and the site may receive limited information needed to confirm or reconcile a transaction. Transaction records help operate the account, resolve payment questions, detect unusual activity and meet legal and compliance requirements.

Device, usage and technical data

The website may receive technical information such as an IP address, browser type, operating system, device identifiers, language settings, time zone, pages visited, session information and general interaction data. This information can help keep the website secure, diagnose technical issues, understand how services are used, improve performance and support responsible operation of the platform.

Main purposes for using information

• Opening, administering and securing player accounts.
• Processing deposits, withdrawals and other account transactions.
• Completing identity, age, fraud and security checks.
• Providing customer support and responding to player requests.
• Operating, maintaining and improving the website and casino services.
• Managing marketing preferences and sending promotional communications where permitted and requested.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations.
• Protecting players, the business, payment systems and other users from misuse or unlawful activity.

How information may be shared

Personal information should only be shared where there is a valid business, service, security or legal reason to do so. Information may be made available to trusted service providers that help operate the website and account services. These providers may support functions such as payment processing, identity verification, fraud monitoring, technology, hosting, communications, customer support, analytics and security.

Service providers should receive information relevant to the work they perform and are expected to handle it in accordance with applicable privacy and security requirements. Some providers may process information using systems located outside Australia. Where this occurs, reasonable steps should be taken to protect the information and ensure that it is handled appropriately.

Information may also be disclosed where necessary to comply with a lawful request, court order or other legal obligation; to protect the rights, safety or property of players or others; to investigate fraud, security incidents or prohibited conduct; or to establish, exercise or defend legal claims. Information may be provided to relevant authorities where disclosure is required or permitted by law.

The website may use aggregated or de-identified information for reporting, security, service improvement and analysis. Information used in this form is intended not to identify an individual player directly. Players should avoid including unnecessary sensitive information in support messages or account notes.

Cookies and similar technologies

Lucky Block Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, improve security and understand how visitors use the site. Some cookies are necessary for core functions, while others may support analytics, personalisation or marketing activity.

Cookies are small files or records stored on a device by a website. They can help recognise a returning browser, retain selected preferences and support the safe operation of account features. Similar technologies may collect information about browser activity or device interactions for comparable purposes.

Players can manage or restrict cookies through their browser settings. A browser may allow cookies to be viewed, deleted, blocked or limited. Disabling certain cookies may affect the operation, security or availability of some website features. The available controls depend on the browser and device being used.

Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, players may ask to exercise rights in relation to their personal information. These rights can include requesting access to information held about them, asking for inaccurate or incomplete information to be corrected, requesting deletion of information, and withdrawing consent to marketing communications.

How to make a privacy request

To make a privacy or data request, contact support@luckyblockcasino.click. Please explain what you are requesting and provide enough information for the account or request to be identified. For security, additional information may be needed to confirm identity before a request is completed. This helps prevent personal information from being disclosed to the wrong person.

• Access: ask for a copy or explanation of personal information held about you, subject to applicable limits.
• Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available.
• Marketing consent: withdraw consent to promotional emails or other direct marketing communications at any time.
• Preferences: update communication or privacy preferences through available account or message controls.

Withdrawing consent to marketing does not necessarily stop service messages. The site may still send operational communications relating to an account, transactions, security, verification, responsible gambling information, policy changes or other important service matters.

Privacy requests are considered individually and may be subject to lawful exceptions. For example, deletion or access may be limited where providing the information would affect the rights of another person, compromise security, interfere with fraud prevention or conflict with a legal obligation.

Security, retention and policy updates

Reasonable technical and organisational measures should be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can promise that transmission or storage will be completely risk-free, so players should use strong passwords, keep login details confidential and contact support if they suspect unauthorised account activity.

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy. However, some account, verification, payment, transaction, support and security records must be kept for a period required by law, even after an account is closed. Information may also be retained where needed to resolve disputes, prevent repeat fraud, protect the service or establish, exercise or defend legal claims.

When information is no longer required, appropriate steps should be taken to delete it, anonymise it or securely dispose of it, subject to any continuing legal or legitimate business need. Closing an account does not automatically mean that every record can be removed immediately.

This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version published on the website applies to information handled under the policy. Players should review this page periodically, particularly before continuing to use the services after a significant update.