Lucky Block Casino Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to your use of the Lucky Block Casino website, games, account facilities, payment functions, promotions and other services made available through the site. They form a legal agreement between you and the operator of the service. If you do not agree with any part of these terms, you must not access or use the website.

You must be at least 18 years old to use an online gambling service in Australia. You must also be legally permitted to access and use the service in the place where you are located. It is your responsibility to check the gambling laws that apply to you and to ensure that your use of the website is lawful. We may take reasonable steps to verify your age, identity, location and eligibility before allowing access to some or all services.

Only one personal account may be held by each player unless we have expressly agreed otherwise. An account must be registered in your own name and used only by you. You must provide information that is accurate, current and complete, and you must update it if your circumstances change. Registering an account on behalf of another person, or allowing another person to use your account, is not permitted.

The website is intended for personal and recreational use. It must not be used for business purposes, unlawful activity, fraud, money laundering, collusion or any activity that could interfere with the proper operation of the service. We may refuse registration or restrict access where we reasonably consider that an account does not meet these requirements.

Changes to these terms

We may update these Terms & Conditions from time to time to reflect changes to the service, legal requirements, security practices or business operations. The current version will be displayed on this page. Where appropriate, we will provide notice of material changes. Your continued use of the website after updated terms are published means that you accept the revised terms. If you do not accept a change, you should stop using the service.

2. Accounts, verification and security

When you create an account, you agree to provide truthful and verifiable information. We may request documents or information to confirm your identity, age, address, payment method, source of funds or other details relevant to account security and legal compliance. The information requested may vary depending on the circumstances. If you do not provide requested information within a reasonable period, access to the account or related transactions may be restricted.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity results from our own failure to take reasonable care. You should choose a strong password, avoid sharing it with anyone and notify us through the available website support channels if you believe your account has been accessed without permission.

• Do not use another person's account or payment method without proper authorisation.
• Do not create duplicate accounts to obtain a promotion or avoid an account restriction.
• Do not provide false, misleading or outdated personal information.
• Do not attempt to bypass security, identity, location or responsible gaming controls.
• Do not allow another person to access the website through your logged-in account.

We may suspend, close or limit an account where we identify suspected fraud, unlawful activity, a breach of these terms, a security concern, an unresolved verification issue or behaviour that may harm the integrity of the service. Any decision will be handled in accordance with applicable law and relevant internal procedures.

3. Games, deposits, withdrawals and promotions

Games are provided for entertainment and involve financial risk. You should only play with money that you can afford to lose. Game outcomes are determined by the relevant game systems and their operating rules. Except where a technical fault or other error has occurred, completed game results are treated as final. If a material error affects a game, bet, result or transaction, we may correct the error and take reasonable steps to restore the position that would have applied without the error.

Before making a deposit, you should check the payment details, currency, fees and any transaction conditions shown on the website. Payments must be made using a method that belongs to you or that you are authorised to use. We may decline, delay or reverse a transaction where it cannot be verified, appears irregular, creates a security risk or does not meet applicable requirements.

Withdrawals may be subject to account verification, payment checks, fraud prevention measures and any applicable game or promotional conditions. We may return funds to the original payment method where appropriate. Processing times can vary depending on the payment provider, verification requirements and other circumstances. We do not guarantee a particular processing time. You should ensure that your account and payment information are accurate before requesting a withdrawal.

Promotions, bonuses, rewards and other offers may be subject to additional terms. Those terms may include eligibility rules, minimum requirements, expiry dates, wagering conditions, game restrictions, maximum values or withdrawal conditions. The applicable offer terms will apply alongside these Terms & Conditions. If there is an inconsistency, the specific promotional terms will apply only to the extent of that inconsistency.

1. Read the full terms of an offer before opting in or making a qualifying transaction.
2. Use only one account for each promotion unless the offer expressly permits otherwise.
3. Do not abuse an offer through duplicate accounts, coordinated play, automated activity or misleading information.
4. Check whether a promotion is available in your location and whether any eligibility restrictions apply.
5. Contact the available website support channel promptly if you believe a transaction or promotional credit has been applied incorrectly.

If a payment, bonus, reward or balance is credited in error, we may correct or remove the incorrect amount. You must not knowingly use funds or benefits that were credited to you by mistake. Where legally required, suspicious or unusual transactions may be reviewed or reported to the appropriate bodies.

4. Responsible gaming, privacy and acceptable use

Lucky Block Casino supports responsible gambling. Gambling should be treated as entertainment, not as a way to make money, recover losses or solve financial problems. Set a budget before you play and keep track of the time and money you spend. Never gamble when you are under the influence of alcohol or other substances, distressed, or unable to make clear decisions.

Responsible gaming tools and support options may be available through the website. These can include deposit controls, session reminders, activity information, time-outs, account restrictions and self-exclusion. The options available, how they operate and when they take effect may depend on the service and applicable requirements. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support.

We collect, use, store and disclose personal information in accordance with our Privacy Policy. This may include information required to provide the service, verify accounts, process transactions, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. By using the service, you acknowledge that information may be handled for these purposes as described in the Privacy Policy.

You must not misuse the website or its content. This includes introducing malicious software, attempting unauthorised access, interfering with servers or networks, scraping or copying content without permission, using automated tools to access the service, manipulating games or transactions, or engaging in conduct that could damage the website or other players.

You must not publish or transmit content that is unlawful, threatening, abusive, discriminatory, defamatory or intended to deceive. We may remove content, restrict functionality or take other reasonable action where conduct breaches these terms or affects the safety, security or enjoyment of the service.

5. Suspension, liability and further information

We may suspend, restrict or discontinue access to the website or any game where necessary for maintenance, security, technical reasons, legal compliance, responsible gaming controls or suspected misuse. We will seek to restore services when reasonably practicable, but uninterrupted availability cannot be guaranteed. Internet connections, devices, payment services and third-party systems may also affect your access or transaction experience.

To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control, interruptions to communications or payment services, problems with your device or connection, unauthorised use resulting from your failure to protect account details, or your breach of these terms. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.

The website and its content are provided for general use and may be changed, corrected or removed without notice. We aim to keep information accurate and available, but we do not promise that every page, feature or game will always be free from errors or suitable for every purpose. You are responsible for checking information before relying on it, including the rules and conditions applying to a game or promotion.

You may close your account by using the available account or support options. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes, unlawful conduct or these terms. We may retain information where required for legal, regulatory, security, accounting or responsible gaming purposes.

These terms are to be read with the Privacy Policy, Responsible Gaming information, promotional terms and any game-specific rules displayed on the website. If you have a question, transaction concern or complaint, please use the contact and support options shown on the Lucky Block Casino website. We will review concerns in accordance with our applicable procedures and legal obligations.